ORDER INQUIRIES

Explore answers to commonly asked questions regarding orders. We're here to provide clarity and ensure a seamless shopping experience.

How can I track my order status?

You can easily track your order by logging into your BeautyFreeze account and accessing the "Order History" section. There, you'll find real-time updates on the status of your order.

What is the estimated delivery time for my order?

Delivery times may vary depending on your location and shipping method selected at checkout. Typically, orders are processed within 1-2 business days, with delivery taking an additional 3-5 business days.

What should I do if I encounter an issue with my order upon delivery?

If you encounter any issues with your order upon delivery, such as damaged or missing items, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

Is there an option for expedited shipping available for urgent orders?

Yes, we offer expedited shipping options for urgent orders. During checkout, you'll have the option to select expedited shipping for faster delivery. Please note that additional fees may apply for expedited shipping services.

SHIPPING QUERIES

Find answers to your shipping-related inquiries below. We're dedicated to ensuring a smooth and transparent shipping experience for all our customers.

What are the shipping options available for my order?

We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-2 business days.

How much does shipping cost?

Shipping costs vary depending on your location, selected shipping method, and order size. You can view the shipping costs at checkout before completing your purchase.

Do you offer international shipping?

Yes, we offer international shipping to select countries. During checkout, you can enter your shipping address to see if international shipping is available for your location.

Can I track my order during shipping?

Yes, all orders come with tracking information. Once your order has been shipped, you'll receive a tracking number via email, allowing you to track your package's journey in real-time.

What should I do if my order hasn't arrived within the estimated delivery time?

If your order hasn't arrived within the estimated delivery time, please contact our customer service team. We'll investigate the issue and provide you with an update on your order's status.

RETURN POLICY

Explore our return policy to understand how we handle returns and exchanges. Your satisfaction is our priority, and we're here to assist you every step of the way.

What is your return policy, and how long do I have to initiate a return?

Our return policy allows for returns or exchanges within [number] days of receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How do I initiate a return or exchange for an item?

To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with instructions on how to proceed and assist you throughout the process.

Are there any items that are not eligible for return or exchange?

Certain items, such as [list of exclusions], may not be eligible for return or exchange due to hygiene or safety reasons. Please refer to our return policy for a comprehensive list of exclusions.

Will I be refunded the full purchase price for returned items?

Upon receipt and inspection of the returned items, we will issue a refund for the full purchase price, excluding any shipping fees, to the original payment method used for the purchase

How long does it take to process returns and receive refunds?

Once we receive your returned items, please allow [number] business days for us to process the return and issue a refund. Refunds typically reflect on your account within [number] business days, depending on your financial institution.