PRIVACY POLICY
Last updated: November 3, 2026
This Privacy Policy describes how Beauty Freeze LLC (Beauty Freeze), operator of beautyfreeze.com, collects, uses, and discloses personal information when you visit our website, place an order, contact us, or subscribe to our communications.
Contact
For privacy questions, requests, or complaints, contact Beauty Freeze LLC at support@beautyfreeze.com.
Information We Collect and How We Use It
- Device and website information: Browser and device information, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the website. This information is collected automatically through cookies and similar technologies to operate, secure, analyze, and improve the website.
- Order and account information: Name, billing and shipping addresses, email address, phone number, order details, and payment information submitted at checkout. We use this information to process payments, fulfill orders, provide order communications, manage accounts, and prevent fraud. Payments are processed through our checkout and payment service providers.
- Customer support information: Contact details, order information, and information you voluntarily provide when requesting assistance. We use it to respond to you and resolve your request.
- Marketing preferences and SMS consent: Your mobile number, email address, subscription choices, consent information, and communications with us. We use this information to manage your preferences and provide communications you have requested or otherwise permitted.
Service Providers and Other Disclosures
We use Shopify to host our online store. Service providers supporting checkout, payment processing, shipping, customer support, analytics, and communications may process information as necessary to provide those services on our behalf. See Shopify's Privacy Policy for information about its practices.
We may disclose information when necessary to comply with applicable law or lawful requests, protect our rights, prevent fraud, or protect the security of our customers and services.
SMS Privacy and Marketing Choices
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Beauty Freeze does not provide customer information to other companies for their own marketing.
Customers may subscribe to Beauty Freeze marketing text messages during checkout by actively selecting the optional “Text me with news and offers” checkbox and providing their mobile phone number. The checkbox is unchecked by default. Consent to receive marketing text messages is not a condition of purchase.
We use mobile numbers and SMS consent information to manage subscriptions and send requested Beauty Freeze messages. Mobile information, text messaging originator opt-in data, and consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. These data are excluded from any advertising or marketing data sharing described elsewhere in this policy. Messaging service providers may process these data only as necessary to deliver and administer our text messaging program on our behalf, not for their own marketing.
Reply STOP to unsubscribe from marketing text messages. For assistance, reply HELP or email support@beautyfreeze.com. You may unsubscribe from marketing emails using the unsubscribe link in those emails. See our Terms of Service for SMS program terms.
Cookies, Analytics, and Advertising
We use cookies and similar technologies for store functionality, preferences, analytics, and advertising. These technologies may process information about site usage, purchases, and interactions with advertisements to help us understand and improve our services and promote Beauty Freeze products. SMS opt-in data and consent are excluded from advertising uses and disclosures.
You can manage cookies through your browser settings and any privacy controls offered on our website. Blocking cookies may affect website functionality. You can learn about Shopify's cookies at Shopify's cookie policy, manage Google advertising preferences at Google My Ad Center, and explore participating advertising opt-out choices at the Digital Advertising Alliance.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, customer support, consent and opt-out records, fraud prevention, and applicable legal and recordkeeping obligations. A deletion request may be subject to these obligations. We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a portable copy of your personal information; withdraw consent; restrict or object to processing; and opt out of certain uses or disclosures. We will not discriminate against you for exercising applicable privacy rights. Contact support@beautyfreeze.com to make a request or ask about an authorized agent. We may need to verify your identity and the agent's authority.
For individuals in the European Economic Area or United Kingdom, applicable processing grounds may include consent, performing a contract, complying with legal obligations, and legitimate interests that do not override your rights. You may also complain to your local data protection authority.
International Processing
Our store and service providers may process information outside your country, including in the United States and Canada. Where required, applicable safeguards govern international transfers. See Shopify's privacy information for details about its processing and transfer practices.
Children
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us to request review and deletion.
Changes
We may update this policy to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with the revised date.