We want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, we offer a hassle-free return and exchange policy. Simply contact our customer service team within 30 days of purchase, and we'll assist you with the process. Your satisfaction is our priority.
Return Policy
At Beauty Freeze, we are confident in the quality of our products and the satisfaction they bring. However, if you need to return any items, please note the following:
No Returns on Used Products
We cannot accept returns or offer refunds for any product that has been opened or used. This includes partially used tubes. Once the product is used, it cannot be returned or refunded.
Returns on Unused, Sealed Products
If you have any unopened, sealed tubes that have not been used, we will gladly refund you for those items. The refund will be processed based on the value of the unused products returned.
Return Shipping
You are responsible for covering the return shipping costs. Please ensure the products are returned in their original condition to qualify for a refund.
If you have any questions or need assistance with your return, feel free to contact our customer service team. support@beautyfreeze.com